Archive for the ‘Wichita State University’ Category

Airline Quality Rating 2012

April 4, 2012 Comments off

Airline Quality Rating 2012 (PDF)
Source: Dr. Dean Headley, professor at Wichita State University and Dr. Brent Bowen, professor at Purdue University

The Airline Quality Rating industry score for 2011 shows an industry that has again improved in overall quality over the previous year. As an industry, performance in 2011 was the best in the 21 year history of the Airline Quality Rating. Of the 15 carriers rated in both 2010 and 2011, ten carriers improved in Airline Quality Rating scores. Frontier had the largest improvement in overall score, while Continental and Mesa had the largest decline in AQR score for 2011.


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